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Create a Hippotizer Support case
Subject
Message
Your email address
Your name
Upload files
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Choose files
or drag and drop files
click here to choose files
First name
Last name
Company name
Optional
Enter your company name
Company address
Product model
Optional
Select...
It's important to know which model Hippotizer you are using. Please select the one you are using from the list below.
Return delivery address
Address where we will return the repaired unit to
Tel number
Optional
Product
General Hippotizer
TIERRA+MK2
BOREAL+MK2
KARST+MK2
MAYON+MK2
AMBA+ MK2
TIERRA+
TAIGA+
TAIGA
MONTANE+
BOREAL+
BOREAL
KARST+
KARST
AMBA+
AMBA
NEVIS+
SHAPE
NOTCH
PREP
PLAY
FlexRes
PORTAMUSV4
LINX
PAR4KEET
2KAN
BlueBird
magpi
HD (V3)
GRASSHOPPER (V3)
PORTAMUS (V3)
RACKOON (V3)
Chipmunk (V3)
CRITTER (V3)
Other
Please select the product type
Serial number
Optional
Fault description
Give a description of the fault
Hippotizer software version
Select software version
V4 4.8.3
V4 4.8.2
V4 4.8.1
V4 4.8.0 (feature release)
V4 4.7.3
V4 4.7.2
V4 4.7.1
V4 4.7.0 (feature release)
V4 4.6.4
V4 4.6.3
V4 4.6.2
V4 4.6.1
V4 4.6.0 (feature release)
V4 4.5.5
V4 4.5.4
V4 4.5.3
V4 4.5.2
V4 4.5.1
V4 4.5.0 (feature release)
V4 4.4.5
V4 4.4.4
V4 4.4.3
V4 4.4.2
V4 4.4.1
V4 4.4.0 (feature release)
V4 4.3.3
V4 4.3.2
V4 4.3.1
V4 4.3.0 (feature release)
V4 4.2.2
V4 4.2.1
V4 4.2.0 (feature release)
V4 4.1.0 (feature release)
V4 4.0
V3 3.2.4
V3 3.2.1
V3 3.1.0
V3 3.0.14 SP1
Please select the base software version and then the revision in the next field
Optional
Teamviewer session ID
Optional
Teamviewer password
Optional
Software revision number
Optional
This is the number following the version. For example with Hippotizer_4.2_PLAY_4.2.0.26569 You would enter 26569
System OS (PLAY does not support 32 bit Windows (x86) or versions earlier than Windows 8)
Win 10 x64
Win 8 or 8.1 x64
Please choose your systems OS
PLAY software version
V4 4.6.0
V4 4.4.3
V4 4.3.3
V4 4.3.2
V4 4.3.1
V4 4.3.0
V4 4.2.2
V4 4.2.1
V4 4.2.0
We need the version and revision of PLAY
Purchased from
Quantity
1
2
3
4
5
6
Serial number list for software assurance
Optional
Hippotizer model 1
Please select your model
TAIGA
BOREAL
KARST
AMBA
PortamusV4
Optional
Hippotizer model 2
Please select your model
V4 TAIGA
V4 BOREAL
V4 KARST
V4 AMBA
V4 Portamus
Serial number 2
Optional
Optional
Hippotizer model 3
Please select your model
V4 TAIGA
V4 BOREAL
V4 KARST
V4 AMBA
V4 Portamus
Serial number 3
Optional
Optional
Optional notes
Optional
Optional
Optional
Optional
Optional
Optional
Optional
Optional
Optional
Optional
Optional
Optional
Optional
Optional
Optional
Software Assurance start date
Optional
Software Assurance start date
Optional
Software Assurance start date
Optional
Software Assurance start date
Optional
Software Assurance start date
Optional
Software Assurance start date
Optional
RMA for repair or credit
Select
Repair
Credit
tvONE product name
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