Licensing and Software Assurance, Support, Returns, and Warranty information
Hardware Replacement and Software assurance (HR/SA): Hardware Replacement and Software Assurance are two elements of a program introduced by Green Hippo for Hippotizer V4, V4+ and V4+ MK2 Media Server...
Hippotizer operates on a Software Assurance licensing model which is explained here. There is a document on Software Assurance available from our website here. The new Software Assurance tool HippoLic...
Starting with V4 PLUS range, all Hippotizers ship with a Codemeter dongle that holds the Hippotizer License container. If your serial number starts with the number 2, then you may need a dongle to inc...
The most effective way to get in touch is to click the button at the top of the support portal pages. Please fill out the form and send us as much detail as possible. If you email us directly please ...
Hippotizer V4 and V4+ hardware carries a warranty against defects in material or workmanship for a period of one (1) year from the initial date of purchase. This limited warranty protects the original...
Green Hippo does not accept product returns: all sales are final. If it becomes necessary to send a Green Hippo product back to us for repair then a Returns Material Authorisation (RMA) must be create...